Toll-free numbers and support
When you need help with a billing concern or service issue, having the right support contact ready can save time. Always keep your consumer reference details available before calling or submitting a complaint.
Complaint process
Complaints are generally easier to resolve when you explain the issue clearly, share your account reference, and mention the timeline of the concern. A calm and detailed explanation increases the chances of quick follow-up.
Email support and office timings
Some concerns are best handled through email or online forms. Office timings also matter, especially when you need a physical visit or in-person help at the local office.
Online complaint options
If you prefer digital support, look for the complaint form or customer assistance portal. Submitting the issue online can help create a formal record and allow you to track the response.
Need an estimate before you contact support?
Use our estimator to understand your likely bill before comparing it with the official statement.
Use Calculator